Welcome to Qest4 & Asyra Technical Support
Creators Version Windows Update
The latest Microsoft (Creators version) update causes a couple problems with our software.
- When you add a new client and try to enter their date of birth it will not show up until you press the “Enter” key.
- It “writes over” the Bluetooth connection so you will have to go in and add the device just as you did the first time you used it.
- The way to know if this has happened is to go to SETTINGS and look for the device to be listed among your paired devices. It should start with something similar to “RN42-2470” (Your numbers will be different but the format is the same).
- If it is not there, proceed to pair your Bluetooth system as you did the first time you used it. Remember when it asks for a 4-digit password to use “1234”.