Skip to main content


Welcome to Qest4 & Asyra Technical Support

Submit a Ticket

← All Topics

Qest4 Warranty

Full Five (5) Year Warranty

This warranty covers, five (5) years from the date of original purchase, the chassis and any and all parts therein, which fail in the normal use of the QEST4, and any and all labor necessary to repair or replace any failed part.  The Electrodes (if included with your purchase) and laser are covered for thirty (30) days from date of original purchase, due to manufacturing defect, and must be returned in new condition or warranty is voided.  Qest4 also provides free on-line up-dates to the software for the life of the system.

This warranty, does not cover shipping costs, nor is Qest4 liable for any time or revenue losses due to equipment failure.

User Responsibility

The QEST4 is designed to run on a dedicated computer. Qest4 has tested its product on all current Window platforms including Windows 7, 8 and 10 without failure. It is impossible for Qest4 to test all programs available in the marketplace; therefore, if you choose to use other programs on the same computer as the QEST4, you do so at your own risk. Qest4 will not be held responsible for any QEST4 system incompatibilities arising as a result of customer-added programs or unforeseen changes with Windows updates.

Qest4 operates best when used on a computer system that is not older than 3 years and is stock from the manufacturer.  Problems arising from the use of other computers may void the warranty.

Antivirus software options are numerous and some may cause problems with Qest4 software installation or updates.  Please check with the distributor from whom you purchased your system regarding anti-virus software that is compatible with Qest4 software.

Customer Service

Free technical and clinical support is provided for ninety (90) days from date of original purchase through the distributor from whom you purchased the system.